Drakos Shipping Policy
At Drakos, every order represents a warrior’s trust. We take pride in crafting and delivering premium combat gear that meets the highest standards of performance, durability, and style.
Please review our shipping policy carefully before placing your order.
1. Order Processing
All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or national holidays may take an additional 1–2 business days to process.
Please note that no order will be processed or dispatched until it is confirmed via SMS or phone call by one of our Drakos representatives.
This verification step ensures accuracy and helps prevent errors in shipping or address details.
During high-demand periods, product launches, or sales events, processing times may be extended slightly due to order volume.
Bulk Orders: Processing time for team, gym, or wholesale orders may differ. Please refer to our Bulk Orders Policy for full details.
2. Shipping Charges
Shipping charges are calculated automatically at checkout based on your delivery location, order weight, and shipping method selected.
This ensures fair and accurate shipping rates for every customer worldwide.
Your final shipping cost will be displayed clearly before you confirm payment.
For bulk or wholesale orders, shipping charges and timelines may vary depending on order volume, packaging, and destination.
Please review our Bulk Orders Policy or contact us directly at drakosofficial1@gmail.com for custom shipping quotations and delivery options.
3. Delivery Time
Estimated delivery time after dispatch is:
📦 7–10 business days (worldwide)
All Drakos products are dispatched directly from our main production unit in Pakistan, with full coordination from our customer service team in the USA.
Delivery times may vary depending on courier performance, customs clearance, or national/international crises.
In such circumstances, Drakos will not be held responsible for delays caused by factors beyond our control.
We appreciate our customers’ patience and understanding — every Drakos order is worth the wait.
Bulk Orders: Delivery timelines for large or team orders may differ. Please refer to our Bulk Orders Policy for more information.
4. Order Tracking
Once your order is dispatched from our production unit in Pakistan, you will receive a tracking number via email and SMS.
Tracking updates may take 24–48 hours to appear after the shipment has been handed over to our courier partners.
If you experience any issues tracking your order, please contact our customer service team in the USA at:
drakosofficial1@gmail.com — include your order ID for faster assistance.
5. Customs Duties and Taxes
All Drakos orders are shipped from Pakistan.
Any applicable customs duties, import taxes, or local charges (depending on your country’s laws) are the responsibility of the customer.
While Drakos has no control over these charges, our USA support team will gladly assist you with guidance or documentation if needed.
Bulk Orders: Export-related duties or taxes may differ. Please review the Bulk Orders Policy for details.
6. Lost, Delayed, or Damaged Packages
If you receive a damaged parcel, please contact us immediately (within 48 hours) with clear photos and an unboxing video.
This documentation helps us verify and resolve your claim promptly.
Drakos will cooperate fully with you and assist in filing a damage claim with the courier.
If your parcel is lost in transit, an inquiry will be initiated with the courier. Once confirmed lost, you will receive a free replacement for your order.
Please note:
- If the delay is caused by the courier, Drakos cannot be held responsible.
- For urgent or time-sensitive deliveries, you may request our Special Express Shipping Service (extra charges apply). Please contact our team before ordering.
Bulk Orders: Policies for lost or damaged bulk shipments may vary. Refer to the Bulk Orders Policy for full terms.
7. Shipping Restrictions
Since Drakos operates globally, your information may be transferred between our facilities in Pakistan and the United States for order fulfillment and support.
- We do not deliver to P.O. Box addresses, as courier services cannot deliver to these locations.
- Deliveries to military or restricted areas are not available.
- Please double-check your delivery address before placing your order to ensure smooth processing.
Bulk Orders: Some international regions may have specific courier limitations. Please review the Bulk Orders Policy for guidance.
8. Wrong Address Disclaimer
Customers are responsible for ensuring their shipping address is accurate and complete at checkout.
If you need to update your address, you can do so within 3–4 days of order dispatch from Pakistan.
After this period, address changes cannot be made, and Drakos will not be responsible for any delivery issues caused by incorrect addresses.
Bulk Orders: Address update policies differ for bulk or wholesale shipments. Please consult the Bulk Orders Policy for more information.
9. Contact Us
For all shipping or order-related inquiries, reach out to our support team:
📧 drakosofficial1@gmail.com
🌐 www.drakosofficial.com
📍 Customer Service Office: United States
🏭 Production Unit: Pakistan
🚀 Shipping Worldwide